Support
The Support module lets you contact the Kiero OMS team.
- create a ticket for a problem, suggestion or question;
- add a subject and describe the issue;
- attach PDF, PNG, JPG or GIF files up to 10 MB;
- browse and search your tickets by number or subject;
- continue the conversation inside a ticket;
- preview attachments;
- close resolved tickets.
The system shows the active-ticket limit and ticket status.
You can reopen a ticket when the issue returns and remove your own attachment when it is no longer required. One ticket can contain up to three attachments, with a 100 MB total organisation file limit. Notifications report replies and status changes.